Here is a write-in-your-complaint web site.  It’s one variety of calls a legal malpractice attorney gets.  What would be your advice?  The client’s potential complaint:

"I consulted a lawyer in 1998 about defective product that was installed in my home. The charge was $3000 and I wanted it fixed. The lawyer said I could fight it in court but it would cost me the $3000 to fight it or have a letter sent to the installer asking for it to be fixed or we would sue hoping he would make it right. He sent the letter and we waited.

The installer ended up suing us and the lawer agreed to fight it for $3000. In arbitration we were offered $1000 off of the bill but the lawer said that he could get us the full amount in court. He said our charges up to that point was $2500 (which we paid) and that he would take it to court for the additional $500 since most of the preperation was complete so the most we would be out was an addition $1500 if we lost. It turns out he was wrong. Not only did he lose the case, but we were sued for additional legal fees due to having rejected the arbitration. We had to pay the opposing lawyer $3000 on top of the bill plus interest.

For two years we heard nothing more from our attorney and we assumed he ate the additional $500 since his advice had cost us so much. 2 years later he sent us a bill for almost $7000. We sent him a letter asking what happened to our agreement that he would handle the rest of the case for $500 and we heard nothing more from him for 4 more years and now he is suing us for $7500. "