We the People USA, a franchise of do-it-yourself legal centers that hope to do to the legal profession what H&R Block did to tax accountants.  They sell legal forms, and in some instances have gone too far in "helping" clients. One customer wanted to start a malpractice case.

Morgese went to the store for help filing a malpractice suit. After writing his complaint, the manager, Julie Marie Jefferson, told him it was insufficient. So she rewrote it on her computer, accidentally giving the wrong address for the insurance company.

After the complaint was filed in court, a judge found it defective because of the incorrect address and threw out the complaint.

"I would have been better off going to a lawyer and doing it right," Morgese said. "It cost me more to fix the problem than I had coming to me."

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